Consulting
Consulting

CONSULTING FOR SERVICE PROVIDER MANAGEMENT, OUTSOURCING AND ITSM

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Consulting

If your company has decided to have IT services provided by external providers, it is not always easy to achieve the goals you have set:

It is not only necessary to develop an appropriate concept in the outsourcing project and to engage the appropriate providers on the basis of “good” contracts. At the same time, a concept for the management of providers must be developed and implemented. Moreover, in the operational phase and in future projects, this control must work and all parties involved must cooperate smoothly.

We help you in all phases of the outsourcing life cycle, always keeping an eye on developing a successful service provider management. We support you in all projects and operational situations with service providers so you can achieve your goals.

OUR SERVICES

We take a holistic approach to your tasks to ensure that solutions work in your organization. For this purpose, we use our own service provider management framework 9PROFITS, which in the following serves as a structuring element for our services:

IT Servicemanagement

We help you bring your internal service specifications and processes to a level that enables efficient integration of external service providers.

IT Outsourcing

We support you in all outsourcing phases: in the development of your strategy, the planning of outsourcing measures and in tenders, up to the awarding of contracts.

In this process, we ensure that provider management aspects are always taken into account.

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General conditions
Organitzation, personnel, processes, tools

We help you to transform your internal organization so that you can seamlessly integrate and efficiently manage your external providers

Specifically, we support you in

  • defining service provider management tasks and assigning roles,
  • developing methods for personnel selection and training and
  • design process interfaces and tool deployment for collaboration.

We help you to manage your service providers efficiently on a day-to-day basis and ensure that the scope and quality of services are always in line with your current needs.

Specifically, we support you in

  • establishing and perfecting service reporting and provider management in committees,
  • developing a constructive cooperative relationship with service providers,
  • establishing a continuous improvement process with service providers.
Governance, operations, Continual Improvement
Changes

We support you in projects with your external providers, ensure successful and conflict-free project work by taking on management and technical tasks.

Specifically, we support you in

  • transition projects where you have outsourced services to providers,
  • transformation projects, if providers accompany or are responsible for the transformation of your services,
  • other projects with provider involvement, e.g., the introduction of new IT services or infrastructure changes.
since 2008
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References

Our Cutomers

Project references

For reasons of confidentiality, we present below examples of projects that have been handled in a similar form by our consultants – for various clients.