Outsourcing Consulting

No matter whether you want to outsource IT services to one or more providers, no matter whether you want to include individually customised or standardised (managed or cloud) services in your outsourcing: It is essential that you create the right conditions from the start, so that IT services are cost-effective and that all internal and external IT providers work seamlessly together during day-to-day operations. We help you to achieve this at every stage of the outsourcing life cycle. Our outsourcing experts accompany you from the make-or-buy decision to day-to-day operations.
  • STRATEGY With a sourcing strategy, you ensure that individual IT outsourcing measures are successful in the overall context of your IT. It is rarely immediately apparent, which sourcing strategy is the right one to achieve your goals. We help you to develop and review your strategy.

  • PLANNING During the concept phase of each individual outsourcing project, the services designated to be outsourced must be specified as precisely as possible. Factors such as processes, technical and organisational interfaces, risk assessments, employee motivation and legal issues quickly increase the degree of complexity of planning an outsourcing. We help you to maintain an overview, to include all relevant topics in your planning and to design efficient solutions.

  • TENDER / CONTRACT Starting with the preparation of the documents for the Request for Proposal (RfP), the selection of the offers, the negotiations with the providers up to the drafting of the contract, we are at your side. At the end of this phase, the contract is concluded for services that meet the specified requirements and can be professionally provided by the market. Furthermore, the services are fixed in Service Level Agreements (SLAs) and all aspects relevant to the subsequent provider management are taken into account.

  • TRANSITION Once the contract has been concluded, the critical transition phase begins. This phase is often underestimated. As part of our consulting services, we accompany you during the transition project and ensure that the prerequisites for efficient day-to-day operations are created (further information on project support can be found here).



topics: outsourcing - successful acceptance in the transition phase, customer communication in ITSM

[read more]

with us you are safe!

[read more]

topics: IT service manager vs provider manager, the "expectations" risk in provider management

[read more]