IT Service Management
- SERVICE ORIENTATION We support you in introducing a service-oriented alignment to your IT operations along with technical, organisational and procedural aspects and under consideration of ITIL v3 and ISO 20000 requirements.
- IT SERVICE CATALOGUE We help you with the compilation of an IT service catalogue, starting with the definition of individual services to the flexible management of all services.
- PROCESS OPTIMISATION We analyse your existing processes and their design, test them for vulnerabilities and together with you develop their optimisation potential.
- IMPLEMENTATION We assist you with the implementation of organisational changes. We provide support at every stage: from strategic planning to the development of an efficient IT controlling to downstream quality assurance and the evaluation of the key performance indicators. We also assume interim management functions as required.