Cloud Service SLAs – Better than their Reputation?
You often hear the statement that service level agreements for cloud services (Cloud Service SLAs) are too “vague”, i.e., the…
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You often hear the statement that service level agreements for cloud services (Cloud Service SLAs) are too “vague”, i.e., the…
If IT services are outsourced to service providers, these also have to be managed. The provider manager plays a central…
When having done IT-Outsourcing – measuring success correctly is not easy. In most companies, the success of IT outsourcing is…
Many companies use continual improvement (CI) to respond to ever changing requirements for services, products and processes and to be…
Clients know the situation: IT services were outsourced to an external provider. However, the acceptance of the IT services in…
IT Service Manager versus Provider Manager: in many companies the terms Service Manager and Provider Manager are used for roles…
When companies outsource IT services, they often expect the external provider to provide the same service as it was previously…
Introduction Successful implementation of an IT Outsourcing project requires careful planning and execution. Our “Poster – IT Outsourcing” gives you…
Our “Poster – IT Provider Management” provides you with an overview of the necessary internal organization for provider management as…
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