The goal of every CIO is the development of an efficient, secure and future-oriented IT. The introduction of a service-oriented architecture (SOA) is the established long term strategy to support the existing business processes. The SOA in turn should be supported in the best possible way by the underlying infrastructure.
The current challenges arising from this strategy are to master the IT service management and to exploit the potential of outsourcing. The necessary flexibility to meet market requirements calls for a precise and reliable project management.
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