You have made clear formal arrangements with your provider regarding service content, SLA reporting, regular operational reviews and penalties. Nevertheless, there are always problems regarding the cooperation between you and your provider?
Digitalisation requires the constantly accelerating implementation of changes and innovations in your company. However, your provider relations do not allow this to be achieved at the desired speed?
In our article Successful Relationship Management in the context of Multi-Provider Management, we have charted for you a way to achieve a productive collaboration with your providers.