Review of the itSMF Annual Congress 2018

12.12.2018: Service-Brokerage and Multi-Providermanagement

At this year's annual congress, our amendos consultants Michael Schneegans and Jörg Bujotzek again acted as speakers or moderators. At all events with amendos participation, the topic was multi-provider management:

1. Barcamp "Service-Brokerage"

At the barcamp on 04.12. the expert forum MSP presented a business model for (internal or external) service brokers in a multi-provider landscape for discussion.

As a member of the expert forum, Jörg Bujotzek also participated as part of the moderator team at the itSMF annual congress. The Barcamp attracted a lot of interest from many congress participants, it was well attended and various aspects of the presented business model were discussed controversially in the different groups.

Afterwards some participants of the Barcamp spontaneously decided to become members of the expert forum. The core team of the expert forum - to which Jörg Bujotzek belongs - is looking forward to the increase and will continue to promote service brokerage in 2019.

2. User forum "Multi-Providermanagement"

Michael Schneegans gave one of three lectures in this forum which took place on 05.12. His presentation "Special Features of Risk Management in Multi-Provider Environments" also attracted the interest of the congress participants and was well attended. It can be downloaded here.