The motto of this year's itSMF annual congress was "RACE4". An allusion not only to the newly released ITIL 4 but also to the ongoing change in the field of IT Service Management.
In the course of the congress, there were several events on the success-critical topic of "multi-provider management". Various facets were discussed in the World Café, and there was a lively exchange on the topic of "multi-service brokerage" at one of the expert tables. In the user forums, Jörg Bujotzek's presentation "Developing multi-provider management in an agile way", which addressed the current topics of agility and continuous improvement, met with great response.
You can download the presentation to the lecture here!
Please note that the presentation is only available in German.