Workshops
Workshops

WORKSHOP: EFFICIENCY CHECK SERVICE PROVIDER RELATIONSHIPS

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TYPICAL initial SITUATIONS

This workshop will help you when, after successful IT outsourcing, …

  • the cooperation with your service providers does not always work smoothly. For example, you may not be satisfied with the quality of the services provided, but you cannot get the service provider(s) to improve the situation.
  • conflicts with service providers occur again and again or even more frequently, which increasingly affect the relationship between the parties in addition to the quality of service.

In both situations, you will identify points of friction in the cooperation and conflicts in the workshop, analyse the causes and learn approaches for developing an effective cooperation relationship in the future.

CONTENT AND PROCEEDING

  • managing expectations and setting workshop goals
  • creation of a common understanding of the organisational and technical requirements for successful service provider management (contracts, roles, committees, processes, tools, etc.) – the factual level of cooperation
  • optimization of the service or cooperation relationship based on the Tuckman model with its four phases (Forming, Storming, Norming, Performing)
  • status analysis based on the four phases:
    • analysis of the current (problematic) cooperation situation
    • identification of problem and conflict areas
    • development of approaches for effective governance
    • transfer and implementation of solutions and agreements
  • review of the over-all result and determination of the further proceeding

OUTCOME

  • list of problem/conflict areas and approaches to their solutions
  • skills developed jointly in the team for effective control
  • photo protocol of the results
  • approach for further action

More workshops

The status of your service provider management is analysed on the basis of the 9PROFITS framework. An action plan is drawn up for any weaknesses identified.

DETAILS

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We will advise you personally on the selection and design of a workshop in your company: Based on your specific situation and requirements, we will make suggestions for the workshop proceeding and provide you with a suitable offer.

+49 40.248 276 0

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