<style type="text/css" data-type="vc_shortcodes-default-css">.vc_do_custom_heading{margin-bottom:0.625rem;margin-top:0;}.vc_do_custom_heading{margin-bottom:0.625rem;margin-top:0;}</style><style type="text/css" data-type="vc_shortcodes-custom-css">.vc_custom_1601981465251{margin-bottom: 0px !important;background-color: #ffffff !important;}.vc_custom_1601982098366{background-image: url(http://www.amendos.de/wp-content/uploads/2020/04/Sie-haben-Fragen.jpg?id=219) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}.vc_custom_1601982492258{padding-top: 35px !important;padding-right: 35px !important;padding-bottom: 35px !important;padding-left: 35px !important;}</style><style type="text/css" data-type="vc_shortcodes-custom-css">.vc_custom_1759332271399{margin-right: 0px !important;margin-bottom: 40px !important;margin-left: 0px !important;padding-top: 60px !important;padding-right: 0px !important;padding-bottom: 60px !important;padding-left: 0px !important;}.vc_custom_1593604763608{margin-right: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}.vc_custom_1629966262136{margin-bottom: 35px !important;}.vc_custom_1586439154005{margin-bottom: 40px !important;}.vc_custom_1759332574823{margin-bottom: 50px !important;}</style>{"id":7833,"date":"2020-05-22T11:31:46","date_gmt":"2020-05-22T09:31:46","guid":{"rendered":"https:\/\/www.amendos.de\/beratung-providermanagement-outsourcing-itsm\/it-servicemanagement-und-outsourcing-gestalten\/"},"modified":"2025-10-10T16:51:22","modified_gmt":"2025-10-10T14:51:22","slug":"service-management-and-outsourcing-design","status":"publish","type":"page","link":"https:\/\/www.amendos.de\/en\/consulting-it-outsourcing-it-vendor-management-cloud-sourcing\/it-vendor-management\/service-management-and-outsourcing-design\/","title":{"rendered":"Creating the right framework"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&rdquo;vc_default&rdquo; full_width=&rdquo;stretch_row_content_no_spaces&rdquo; equal_height=&rdquo;yes&rdquo; content_placement=&rdquo;middle&rdquo; bg_type=&rdquo;bg_color&rdquo; css=&rdquo;.vc_custom_1585894758674{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&rdquo; bg_color_value=&rdquo;#f1f3f4&Prime;][vc_column width=&rdquo;1\/2&Prime; css=&rdquo;.vc_custom_1585839005252{margin: 0px !important;padding: 0px !important;}&rdquo;][\/vc_column][vc_column width=&rdquo;1\/2&Prime; css=&rdquo;.vc_custom_1596208863804{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(http:\/\/www.amendos.de\/wp-content\/uploads\/2020\/04\/Providermanagement.jpg?id=227) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&rdquo;][vc_single_image image=&rdquo;2521&Prime; img_size=&rdquo;full&rdquo; alignment=&rdquo;center&rdquo; image_hovers=&rdquo;false&rdquo; el_id=&rdquo;headericon&rdquo;]<\/p><div class=\"ult-spacer spacer-69dca9737e2c5\" data-id=\"69dca9737e2c5\" data-height=\"400\" data-height-mobile=\"250\" data-height-tab=\"400\" data-height-tab-portrait=\"400\" data-height-mobile-landscape=\"250\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row type=&rdquo;vc_default&rdquo; full_width=&rdquo;stretch_row&rdquo; equal_height=&rdquo;yes&rdquo; content_placement=&rdquo;middle&rdquo; el_class=&rdquo;unterseitenheader&rdquo;][vc_column width=&rdquo;1\/6&Prime; el_class=&rdquo;headericon&rdquo; offset=&rdquo;vc_hidden-lg vc_hidden-md vc_hidden-sm&rdquo;][vc_single_image image=&rdquo;2521&Prime; img_size=&rdquo;full&rdquo; alignment=&rdquo;center&rdquo; image_hovers=&rdquo;false&rdquo;][\/vc_column][vc_column width=&rdquo;5\/12&Prime; css=&rdquo;.vc_custom_1585898423241{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&rdquo;]<div id=\"ultimate-heading-818169dca9737e2ff\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-818169dca9737e2ff uvc-1987 \" data-hspacer=\"no_spacer\" data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\" data-ultimate-target=\".uvc-heading.ultimate-heading-818169dca9737e2ff h1\" data-responsive-json-new='{\"font-size\":\"desktop:32px;mobile_landscape:28px;mobile:28px;\",\"line-height\":\"desktop:46px;mobile_landscape:38px;mobile:38px;\"}'><h1 style=\"font-weight:normal;color:#b13982;margin-top:10px;margin-bottom:20px;\">IT SERVICE MANAGEMENT &amp; OUTSOURCING DESIGN<\/h1><\/div><\/div>[\/vc_column][vc_column width=&rdquo;1\/6&Prime; offset=&rdquo;vc_hidden-xs&rdquo; css=&rdquo;.vc_custom_1585894492486{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&rdquo;][\/vc_column][vc_column width=&rdquo;5\/12&Prime; offset=&rdquo;vc_hidden-xs&rdquo; css=&rdquo;.vc_custom_1585898706718{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&rdquo;]<div class=\"ult-spacer spacer-69dca9737e33d\" data-id=\"69dca9737e33d\" data-height=\"400\" data-height-mobile=\"250\" data-height-tab=\"400\" data-height-tab-portrait=\"400\" data-height-mobile-landscape=\"250\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.dt-breadcrumbs-id-fc694f5fa019ea7ad2689a34ea30623e .breadcrumbs {\n  display: inline-block;\n  margin: 0;\n  padding: 2px 10px 2px 10px;\n  background: #ffffff;\n  border: 0px solid ;\n  border-radius: 0px;\n}\n.dt-breadcrumbs-id-fc694f5fa019ea7ad2689a34ea30623e .breadcrumbs * {\n  font-size: 14px;\n  color: #52646d;\n}<\/style><div class=\"dt-breadcrumbs-shortcode dt-breadcrumbs-id-fc694f5fa019ea7ad2689a34ea30623e align-left\"><div class=\"assistive-text\">You are here:<\/div><ol class=\"breadcrumbs text-small\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/www.amendos.de\/en\/\" title=\"Home\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"><\/li><li class=\"current\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\">Page<\/span><meta itemprop=\"position\" content=\"2\"><\/li><\/ol><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div id=\"ultimate-heading-948269dca9737e411\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-948269dca9737e411 uvc-5660 \" data-hspacer=\"no_spacer\" data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\" data-ultimate-target=\".uvc-heading.ultimate-heading-948269dca9737e411 h2\" data-responsive-json-new='{\"font-size\":\"desktop:34px;\",\"line-height\":\"desktop:38px;\"}'><h2 style=\"font-weight:normal;\">CREATING THE RIGHT FRAMEWORK<\/h2><\/div><\/div>[vc_separator color=&rdquo;custom&rdquo; border_width=&rdquo;2&Prime; el_width=&rdquo;20&Prime; accent_color=&rdquo;#b13982&Prime;][vc_column_text css=&rdquo;&rdquo;]We support you in creating the essential framework conditions to be able to work successfully with external service providers. In short we help you to establish the right service management &amp; <a href=\"https:\/\/www.amendos.de\/en\/seminars\/it-outsourcing-fundamentals-online\/\">outsourcing design<\/a>:\n<p>We work with you to raise the critical aspects of your <strong>IT service management<\/strong> to the <a href=\"https:\/\/en.wikipedia.org\/wiki\/ISO\/IEC_20000\">level of maturity<\/a> required for outsourcing.<\/p>\n<p>In addition, we ensure that you successfully implement your <strong>IT outsourcing<\/strong>, also with regard to IT vendor management during the operational phase.<\/p>\n<p>Benefit from our practical knowledge in developing service management and outsourcing designs. Together with you, we not only develop suitable concepts, but also support you in successfully implementing them.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&rdquo;vc_default&rdquo; bg_type=&rdquo;bg_color&rdquo; bg_override=&rdquo;full&rdquo; css=&rdquo;.vc_custom_1759333921607{background-color: #F1F3F4 !important;}&rdquo; bg_color_value=&rdquo;#F1F3F4&Prime;][vc_column][vc_tta_accordion style=&rdquo;modern&rdquo; shape=&rdquo;square&rdquo; color=&rdquo;white&rdquo; gap=&rdquo;20&Prime; c_icon=&rdquo;chevron&rdquo; active_section=&rdquo;1&Prime; no_fill=&rdquo;true&rdquo; css=&rdquo;.vc_custom_1586443405557{margin-bottom: 50px !important;}&rdquo;][vc_tta_section title=&rdquo;IT SERVICE MANAGEMENT&rdquo; tab_id=&rdquo;IT-SERVICEMANAGEMENT&rdquo;]<\/p><div class=\"ult-spacer spacer-69dca9737e43c\" data-id=\"69dca9737e43c\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]We ensure that all your <strong>IT services<\/strong> are sufficiently specified and that they fit together. We support you in the following areas:[\/vc_column_text]<div class=\"standard-arrow bullet-top\"><ul>\n<li>conception of the IT service portfolio management<\/li>\n<li>design of a service catalog<\/li>\n<li>specification of individual IT services and their service levels<\/li>\n<li>design of the administration of all services in the service catalog and the access of all relevant user groups to catalog contents<\/li>\n<\/ul>\n<\/div><div class=\"ult-spacer spacer-69dca9737e4a2\" data-id=\"69dca9737e4a2\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]In addition, we ensure that the <strong>processes<\/strong> in your IT service management are set up appropriately, in which external service providers will also participate in the future. We support you with the following services:[\/vc_column_text]<div class=\"standard-arrow bullet-top\"><ul>\n<li>analysis of existing processes and their design<\/li>\n<li>analysis of weak points and development of optimization approaches<\/li>\n<li>redesign or new conception of processes incl. consistent documentation<\/li>\n<li>design of the process quality determination on basis of key performance indicators (incl. reporting)<\/li>\n<li>planning and managing the implementation of processes<\/li>\n<\/ul>\n<\/div>[\/vc_tta_section][vc_tta_section title=&rdquo;IT Outsourcing&rdquo; tab_id=&rdquo;1631019045544-cec823db-e7be&rdquo;]<div class=\"ult-spacer spacer-69dca9737e4f0\" data-id=\"69dca9737e4f0\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]In outsourcing projects, we help you to purchase the required services with the right quality, to specify all essential aspects in contracts, to select the right service provider and to obtain attractively priced services.[\/vc_column_text]<div class=\"standard-arrow bullet-top\"><p><strong>We support you in all phases of the outsourcing life cycle:<\/strong><\/p>\n<ul>\n<li>development and review of your sourcing strategy, derivation of individual outsourcing measures<\/li>\n<li>development of the concept for an outsourcing measure (service specification, pricing model, process interfaces, tool deployment, governance approach, service provider control, etc.) including business case development<\/li>\n<li>selection and evaluation of cloud services<\/li>\n<li>preparation of tender documents, request for proposals<\/li>\n<li>bid evaluation, negotiation with bidders, contract drafting until award of contract<\/li>\n<li><strong>For German clients of the public sector<\/strong>:<br>\nensuring that the tendering process complies with German public procurement law<\/li>\n<\/ul>\n<\/div>[\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"wpb-content-wrapper\"><p>[vc_row type=&rdquo;vc_default&rdquo; full_width=&rdquo;stretch_row_content_no_spaces&rdquo; equal_height=&rdquo;yes&rdquo; full_width_row=&rdquo;true&rdquo; padding_left=&rdquo;15px&rdquo; padding_right=&rdquo;15px&rdquo; bg_type=&rdquo;bg_color&rdquo; bg_color_value=&rdquo;#b13982&Prime; css=&rdquo;.vc_custom_1601981465251{margin-bottom: 0px !important;background-color: #ffffff !important;}&rdquo; el_class=&rdquo;pink fullwidth&rdquo;][vc_column width=&rdquo;1\/2&Prime; css=&rdquo;.vc_custom_1601982098366{background-image: url(http:\/\/www.amendos.de\/wp-content\/uploads\/2020\/04\/Sie-haben-Fragen.jpg?id=219) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&rdquo; el_class=&rdquo;eindrittel&rdquo;]<\/p><div class=\"ult-spacer spacer-69dca9737e7ae\" data-id=\"69dca9737e7ae\" data-height=\"400\" data-height-mobile=\"400\" data-height-tab=\"400\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][vc_column width=&rdquo;5\/12&Prime; css=&rdquo;.vc_custom_1601982492258{padding-top: 35px !important;padding-right: 35px !important;padding-bottom: 35px !important;padding-left: 35px !important;}&rdquo;][vc_custom_heading text=&rdquo;Do you have any questions?&rdquo; font_container=&rdquo;tag:div|font_size:28px|text_align:left|color:%23ffffff|line_height:35px&rdquo; google_fonts=&rdquo;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal&rdquo; el_class=&rdquo;unterstrichweiss&rdquo;][vc_custom_heading text=&rdquo;Looking to strategically integrate external IT services or cloud solutions?<br>\nWhether it&rsquo;s IT outsourcing, IT vendor management, or cloud sourcing &ndash; we work with you to develop tailored solutions for efficient and flexible IT operations.<br>\nGet in touch with us: We offer customized consulting services for your business and would be happy to provide you with a proposal.&rdquo; font_container=&rdquo;tag:p|text_align:left|color:%23ffffff&rdquo; use_theme_fonts=&rdquo;yes&rdquo; css=&rdquo;&rdquo;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f .text-icon {\n  width: 60px;\n  height: 60px;\n  line-height: 60px;\n  font-size: 32px;\n  border-radius: 200px;\n  margin: 0px 0px 0px 0px;\n}\n.icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f .text-icon .icon-inner {\n  min-width: 60px;\n  min-height: 60px;\n  border-radius: 200px;\n}\n@media all and (-ms-high-contrast: none) {\n  .icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f .text-icon .icon-inner {\n    height: 60px;\n  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.soc-font-icon,\n#page .icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f .text-icon.dt-icon-hover-off .soc-icon,\n#phantom .icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f .text-icon.dt-icon-hover-off .soc-icon {\n  color: #ffffff;\n  background: none;\n}\n.icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f.layout-1 {\n  grid-template-columns: 60px minmax(0,1fr);\n  grid-column-gap: 0px;\n}\n.icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f.layout-2 {\n  grid-template-columns: minmax(0,1fr) 60px;\n  grid-column-gap: 0px;\n}\n.icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f.layout-2 .text-icon {\n  margin-left: 0;\n}\n.icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f.layout-3 {\n  grid-template-columns: 60px minmax(0,1fr);\n}\n.icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f.layout-3 .dt-text-title {\n  margin-left: 0px;\n}\n.icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f .dt-text-title,\n.icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f .dt-text-title a {\n  color: #ffffff;\n  background: none;\n  font-size: 20px;\n  line-height: 28px;\n  font-weight: bold;\n}\n.icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f .dt-text-title {\n  margin-bottom: 0px;\n}\n.icon-with-text-shortcode.icon-text-id-bb5c775400c10128a2450225d69d9f3f .dt-text-desc {\n  color: #ffffff;\n  background: none;\n  margin-bottom: 0px;\n}<\/style><div class=\"icon-with-text-shortcode  icon-text-id-bb5c775400c10128a2450225d69d9f3f layout-3  \"><span class=\"text-icon dt-icon-bg-off dt-icon-hover-off\"><span class=\"icon-inner\"><i class=\"dt-regular-icon soc-icon icomoon-the7-font-the7-phone-01\"><\/i><i class=\"dt-hover-icon soc-icon icomoon-the7-font-the7-phone-01\"><\/i><\/span><\/span><p class=\"dt-text-title\">+49 40.248 276 00<\/p><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon {\n  width: 60px;\n  height: 60px;\n  line-height: 60px;\n  font-size: 32px;\n  border-radius: 200px;\n  margin: 0px 0px 0px 0px;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon .icon-inner {\n  min-width: 60px;\n  min-height: 60px;\n  border-radius: 200px;\n}\n@media all and (-ms-high-contrast: none) {\n  .icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon .icon-inner {\n    height: 60px;\n  }\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon .dt-hover-icon {\n  line-height: 60px;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon:before,\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon:after,\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon .icon-inner:before,\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon .icon-inner:after {\n  min-width: 100%;\n  min-height: 100%;\n  padding: inherit;\n  border-radius: inherit;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-border-on:before {\n  border-width: 2px;\n  border-style: solid;\n}\n.dt-icon-border-dashed.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-border-on:before {\n  border-style: dashed;\n}\n.dt-icon-border-dotted.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-border-on:before {\n  border-style: dotted;\n}\n.dt-icon-border-double.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-border-on:before {\n  border-style: double;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-border-dashed.dt-icon-border-on:before {\n  border-style: dashed;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-border-dotted.dt-icon-border-on:before {\n  border-style: dotted;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-border-double.dt-icon-border-on:before {\n  border-style: double;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-border-on:after {\n  border-width: 2px;\n  border-style: solid;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-border-dashed.dt-icon-hover-border-on:after {\n  border-style: dashed;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-border-dotted.dt-icon-hover-border-on:after {\n  border-style: dotted;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-border-double.dt-icon-hover-border-on:after {\n  border-style: double;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-on:hover {\n  font-size: 32px;\n}\n#page .icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-on:hover .soc-font-icon,\n#phantom .icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-on:hover .soc-font-icon,\n#page .icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-on:hover .soc-icon,\n#phantom .icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-on:hover .soc-icon {\n  color: #fff;\n  background: none;\n}\n#page .icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-on:not(:hover) .soc-font-icon,\n#phantom .icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-on:not(:hover) .soc-font-icon,\n#page .icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-on:not(:hover) .soc-icon,\n#phantom .icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-on:not(:hover) .soc-icon,\n#page .icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-off .soc-font-icon,\n#phantom .icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-off .soc-font-icon,\n#page .icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-off .soc-icon,\n#phantom .icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .text-icon.dt-icon-hover-off .soc-icon {\n  color: #ffffff;\n  background: none;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9.layout-1 {\n  grid-template-columns: 60px minmax(0,1fr);\n  grid-column-gap: 0px;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9.layout-2 {\n  grid-template-columns: minmax(0,1fr) 60px;\n  grid-column-gap: 0px;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9.layout-2 .text-icon {\n  margin-left: 0;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9.layout-3 {\n  grid-template-columns: 60px minmax(0,1fr);\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9.layout-3 .dt-text-title {\n  margin-left: 0px;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .dt-text-title,\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .dt-text-title a {\n  color: #ffffff;\n  background: none;\n  font-size: 20px;\n  line-height: 28px;\n  font-weight: bold;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .dt-text-title {\n  margin-bottom: 0px;\n}\n.icon-with-text-shortcode.icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 .dt-text-desc {\n  color: #ffffff;\n  background: none;\n  margin-bottom: 0px;\n}<\/style><div class=\"icon-with-text-shortcode  icon-text-id-d2faf8e9997464f4e3e42a7e608af9b9 layout-3  \"><a class=\"block-link anchor-link\" href=\"\/kontakt\/\"><\/a><a href=\"\/kontakt\/\" class=\"anchor-link text-icon dt-icon-bg-off dt-icon-hover-off\"><span class=\"icon-inner\"><i class=\"dt-regular-icon soc-icon icomoon-the7-font-the7-mail-mail-06\"><\/i><i class=\"dt-hover-icon soc-icon icomoon-the7-font-the7-mail-mail-06\"><\/i><\/span><\/a><p class=\"dt-text-title anchor-link\"><a class=\"anchor-link\" href=\"\/kontakt\/\">beratung@amendos.de<\/a><\/p><\/div><div class=\"ult-spacer spacer-69dca9737e885\" data-id=\"69dca9737e885\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-68f37d0bd8ddf5497509a266dad7bbe8.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-68f37d0bd8ddf5497509a266dad7bbe8 > i {\n  margin-right: 8px;\n}<\/style><a href=\"\/en\/contact\/\" class=\"default-btn-shortcode dt-btn dt-btn-m link-hover-off btn-inline-left \" id=\"default-btn-68f37d0bd8ddf5497509a266dad7bbe8\"><span>TO THE CONTACT FORM<\/span><\/a>[\/vc_column][\/vc_row]\n<\/div><style type=\"text\/css\" data-type=\"rcb-_wpb_shortcodes_custom_css-17186\">.vc_custom_1601981465251{margin-bottom: 0px !important;background-color: #ffffff !important;}.vc_custom_1601982098366{background-image: url(http:\/\/www.amendos.de\/wp-content\/uploads\/2020\/04\/Sie-haben-Fragen.jpg?id=219) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}.vc_custom_1601982492258{padding-top: 35px !important;padding-right: 35px !important;padding-bottom: 35px !important;padding-left: 35px !important;}<\/style>[\/vc_column][\/vc_row][vc_row type=&rdquo;vc_default&rdquo; css=&rdquo;.vc_custom_1589992295000{margin-bottom: 50px !important;padding-top: 30px !important;}&rdquo;][vc_column width=&rdquo;1\/3&Prime;][vc_single_image image=&rdquo;2360&Prime; img_size=&rdquo;full&rdquo; alignment=&rdquo;center&rdquo; css=&rdquo;.vc_custom_1585318529294{margin-bottom: 10px !important;}&rdquo; image_hovers=&rdquo;false&rdquo;][vc_custom_heading text=&rdquo;SINCE&rdquo; font_container=&rdquo;tag:div|font_size:30px|text_align:center|color:%23b13982&Prime; use_theme_fonts=&rdquo;yes&rdquo;]<div class=\"stats-block stats-top   vc_custom_1597415702793\"><div class=\"aio-icon-top\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\"><\/div><\/div><\/div><div class=\"stats-desc\" id=\"counter-responsv-wrap-7992\"><div id=\"counter_220748281669dca9737f39c\" data-id=\"counter_220748281669dca9737f39c\" data-ultimate-target=\"#counter-responsv-wrap-7992 .stats-number\" data-responsive-json-new='{\"font-size\":\"desktop:60px;\",\"line-height\":\"desktop:70px;\"}' class=\"stats-number ult-responsive\" style=\"  font-weight:bold;color:#b13982;\" data-speed=\"3\" data-counter-value=\"2008\" data-separator=\"none\" data-decimal=\"none\">0<\/div><div id=\"title-counter_220748281669dca9737f39c\" data-ultimate-target=\"#counter-responsv-wrap-7992 .stats-text\" data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' class=\"stats-text ult-responsive\" style=\"font-size:18px;  \"><\/div><\/div><\/div><div class=\"ult-spacer spacer-69dca9737f3b9\" data-id=\"69dca9737f3b9\" data-height=\"120\" data-height-mobile=\"120\" data-height-tab=\"120\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][vc_column width=&rdquo;1\/3&Prime;][vc_single_image image=&rdquo;2383&Prime; img_size=&rdquo;full&rdquo; alignment=&rdquo;center&rdquo; css=&rdquo;.vc_custom_1586189037411{margin-bottom: 10px !important;}&rdquo; image_hovers=&rdquo;false&rdquo;][vc_custom_heading text=&rdquo;CUSTOMERS&rdquo; font_container=&rdquo;tag:div|font_size:30px|text_align:center|color:%23b13982&Prime; use_theme_fonts=&rdquo;yes&rdquo;]<div class=\"stats-block stats-top   vc_custom_1597415713514\"><div class=\"aio-icon-top\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\"><\/div><\/div><\/div><div class=\"stats-desc\" id=\"counter-responsv-wrap-1519\"><div id=\"counter_86615006469dca9737f41f\" data-id=\"counter_86615006469dca9737f41f\" data-ultimate-target=\"#counter-responsv-wrap-1519 .stats-number\" data-responsive-json-new='{\"font-size\":\"desktop:60px;\",\"line-height\":\"desktop:70px;\"}' class=\"stats-number ult-responsive\" style=\"  font-weight:bold;color:#b13982;\" data-speed=\"3\" data-counter-value=\"50\" data-separator=\"none\" data-decimal=\"none\">0<\/div><div class=\"counter_suffix mycust ult-responsive\" data-ultimate-target=\"#counter-responsv-wrap-1519 .mycust\" data-responsive-json-new='{\"font-size\":\"desktop:60px;\",\"line-height\":\"desktop:70px;\"}' style=\" font-weight:bold;color:#b13982\">+<\/div><div id=\"title-counter_86615006469dca9737f41f\" data-ultimate-target=\"#counter-responsv-wrap-1519 .stats-text\" data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' class=\"stats-text ult-responsive\" style=\"font-size:18px;  \"><\/div><\/div><\/div><div class=\"ult-spacer spacer-69dca9737f437\" data-id=\"69dca9737f437\" data-height=\"120\" data-height-mobile=\"120\" data-height-tab=\"120\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][vc_column width=&rdquo;1\/3&Prime;][vc_single_image image=&rdquo;2382&Prime; img_size=&rdquo;full&rdquo; alignment=&rdquo;center&rdquo; css=&rdquo;.vc_custom_1586188906444{margin-bottom: 10px !important;}&rdquo; image_hovers=&rdquo;false&rdquo;][vc_custom_heading text=&rdquo;PROJECTS&rdquo; font_container=&rdquo;tag:div|font_size:30px|text_align:center|color:%23b13982&Prime; use_theme_fonts=&rdquo;yes&rdquo;]<div class=\"stats-block stats-top   vc_custom_1597415722498\"><div class=\"aio-icon-top\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\"><\/div><\/div><\/div><div class=\"stats-desc\" id=\"counter-responsv-wrap-1925\"><div id=\"counter_390878558169dca9737f491\" data-id=\"counter_390878558169dca9737f491\" data-ultimate-target=\"#counter-responsv-wrap-1925 .stats-number\" data-responsive-json-new='{\"font-size\":\"desktop:60px;\",\"line-height\":\"desktop:70px;\"}' class=\"stats-number ult-responsive\" style=\"  font-weight:bold;color:#b13982;\" data-speed=\"3\" data-counter-value=\"200\" data-separator=\"none\" data-decimal=\"none\">0<\/div><div class=\"counter_suffix mycust ult-responsive\" data-ultimate-target=\"#counter-responsv-wrap-1925 .mycust\" data-responsive-json-new='{\"font-size\":\"desktop:60px;\",\"line-height\":\"desktop:70px;\"}' style=\" font-weight:bold;color:#b13982\">+<\/div><div id=\"title-counter_390878558169dca9737f491\" data-ultimate-target=\"#counter-responsv-wrap-1925 .stats-text\" data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' class=\"stats-text ult-responsive\" style=\"font-size:18px;  \"><\/div><\/div><\/div><div class=\"ult-spacer spacer-69dca9737f4a8\" data-id=\"69dca9737f4a8\" data-height=\"120\" data-height-mobile=\"120\" data-height-tab=\"120\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"wpb-content-wrapper\"><p>[vc_row type=&rdquo;vc_default&rdquo; full_width=&rdquo;stretch_row_content&rdquo; bg_type=&rdquo;bg_color&rdquo; bg_color_value=&rdquo;#f1f3f4&Prime; css=&rdquo;.vc_custom_1759332271399{margin-right: 0px !important;margin-bottom: 40px !important;margin-left: 0px !important;padding-top: 60px !important;padding-right: 0px !important;padding-bottom: 60px !important;padding-left: 0px !important;}&rdquo;][vc_column css=&rdquo;.vc_custom_1593604763608{margin-right: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&rdquo;][vc_column_text css=&rdquo;.vc_custom_1629966262136{margin-bottom: 35px !important;}&rdquo;]<\/p>\n<h3 style=\"text-align: center;\">References<\/h3>\n<p>[\/vc_column_text][vc_separator color=&rdquo;custom&rdquo; border_width=&rdquo;2&Prime; el_width=&rdquo;10&Prime; css=&rdquo;.vc_custom_1586439154005{margin-bottom: 40px !important;}&rdquo; accent_color=&rdquo;#b13982&Prime;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav div {\n  width: 36px;\n  height: 36px;\n  border-radius: 500px;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav div:before,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav div:after {\n  border-width: 0px;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav div.owl-prev {\n  top: calc(100% + 30px);\n  left: 50%;\n  transform: translateX(calc(-50% + -200px));\n}\n@media all and (-ms-high-contrast: none) {\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav div.owl-prev {\n    transform: translateX(-50%);\n    margin-left: -200px;\n  }\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav div.owl-prev i {\n  padding: 0px 0px 0px 0px;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav div.owl-next {\n  top: calc(100% + 30px);\n  left: 50%;\n  transform: translateX(calc(-50% + 200px));\n}\n@media all and (-ms-high-contrast: none) {\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav div.owl-next {\n    transform: translateX(-50%);\n    margin-left: 200px;\n  }\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav div.owl-next i {\n  padding: 0px 0px 0px 0px;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav i {\n  font-size: 18px;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav div:not(:hover) i,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav div:not(:hover) i:before {\n  color: #b13982;\n  background: none;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav div:hover i,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.owl-carousel .owl-nav div:hover i:before {\n  color: #52646d;\n  background: none;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dots {\n  top: calc(100% + 30px);\n  left: 50%;\n  transform: translateX(calc(-50% + 0px));\n}\n@media all and (-ms-high-contrast: none) {\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dots {\n    transform: translateX(-50%);\n    margin-left: 0px;\n  }\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot {\n  width: 12px;\n  height: 12px;\n  margin: 0 8px;\n}\n.bullets-scale-up.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot:not(.active):not(:hover) span {\n  background: #b13982;\n}\n.bullets-scale-up.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot:not(.active):hover span,\n.bullets-scale-up.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot.active span {\n  background: #b13982;\n}\n.bullets-stroke.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot:not(.active):not(:hover) span {\n  background: #b13982;\n}\n.bullets-stroke.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot:not(.active):hover span {\n  background: #b13982;\n}\n.bullets-stroke.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot.active span {\n  -webkit-box-shadow: 0 0 0 2px #b13982;\n  box-shadow: 0 0 0 2px #b13982;\n}\n.bullets-fill-in.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot:not(.active):not(:hover) span {\n  -webkit-box-shadow: inset 0 0 0 2px #b13982;\n  box-shadow: inset 0 0 0 2px #b13982;\n}\n.bullets-fill-in.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot:not(.active):hover span {\n  -webkit-box-shadow: inset 0 0 0 2px #b13982;\n  box-shadow: inset 0 0 0 2px #b13982;\n}\n.bullets-fill-in.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot.active span {\n  -webkit-box-shadow: inset 0 0 0 20px #b13982;\n  box-shadow: inset 0 0 0 20px #b13982;\n}\n.bullets-small-dot-stroke.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot:not(.active):not(:hover) span {\n  background: #b13982;\n}\n.bullets-small-dot-stroke.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot:not(.active):hover span,\n.bullets-small-dot-stroke.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot.active span {\n  background: #b13982;\n}\n.bullets-small-dot-stroke.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot.active {\n  -webkit-box-shadow: 0 0 0 2px #b13982;\n  box-shadow: 0 0 0 2px #b13982;\n}\n.bullets-ubax.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot span {\n  background: #b13982;\n}\n.bullets-ubax.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot.active span {\n  border-color: #b13982;\n}\n.bullets-ubax.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot:not(.active):hover span {\n  background: #b13982;\n}\n.bullets-etefu.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot span {\n  background: #b13982;\n}\n.bullets-etefu.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot:not(.active):hover span {\n  background: #b13982;\n}\n.bullets-etefu.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot span:before {\n  background: #b13982;\n}\n.accent-gradient .bullets-etefu.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .owl-dot span:before {\n  background: #b13982;\n}\n@media screen and (max-width: 778px) {\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.hide-arrows.owl-carousel .owl-nav a {\n    display: none;\n  }\n}\n@media screen and (max-width: 778px) {\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.reposition-arrows.owl-carousel .owl-nav .owl-prev {\n    top: calc(100% + 30px);\n    left: 50%;\n    transform: translateX(calc(-50% + -18px));\n  }\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.reposition-arrows.owl-carousel .owl-nav .owl-next {\n    top: calc(100% + 30px);\n    left: 50%;\n    transform: translateX(calc(-50% + -18px));\n  }\n}\n@media screen and (max-width: 778px) and all and (-ms-high-contrast: none) {\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.reposition-arrows.owl-carousel .owl-nav .owl-prev {\n    transform: translateX(-50%);\n    margin-left: -18px;\n  }\n}\n@media screen and (max-width: 778px) and all and (-ms-high-contrast: none) {\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.reposition-arrows.owl-carousel .owl-nav .owl-next {\n    transform: translateX(-50%);\n    margin-left: -18px;\n  }\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.content-bg-on .testimonial-item {\n  background: #ffffff;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-item {\n  padding: 30px 30px 30px 30px;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-name,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-name a,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-name span {\n  color: #52646d;\n  background: none;\n  margin-bottom: 0px;\n  font-size: 20px;\n  line-height: 32px;\n  font-weight: bold;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-position {\n  margin-bottom: 0px;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-position,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-position span {\n  font-size: 20px;\n  line-height: 32px;\n}\n.content .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-position,\n.content .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-position span {\n  color: #52646d;\n  background: none;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testimonial-avatar {\n  padding: 0px 20px 20px 0px;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testimonial-avatar a,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testimonial-avatar span,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testimonial-avatar img {\n  max-width: 250px;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .dt-css-grid .testimonial-avatar img,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .dt-css-grid .testimonial-avatar svg {\n  max-width: 100%;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.layout-5:not(.hide-testimonial-avatar) .content-wrap,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a.layout-6:not(.hide-testimonial-avatar) .content-wrap {\n  width: calc(100% - 250px - 20px - 0px);\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-content {\n  margin-bottom: 30px;\n  font-size: 20px;\n  line-height: 28px;\n  color: #b13982;\n  background: none;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testimonial-avatar,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testimonial-avatar a.rollover,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testimonial-avatar a.rollover *,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testimonial-avatar img,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testimonial-avatar .no-avatar,\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testim-no-avatar {\n  border-radius: 0px;\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testimonial-avatar .no-avatar {\n  height: 250px;\n  border-color: rgba(82,100,109,0.15);\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testimonial-avatar .no-avatar:after {\n  color: rgba(82,100,109,0.15);\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testim-no-avatar {\n  border-color: rgba(82,100,109,0.15);\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testim-no-avatar svg {\n  fill: rgba(82,100,109,0.15);\n}\n.testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a  .testimonial-avatar .no-avatar {\n  font-size: 250px;\n  width: 250px;\n}\n@media screen and (max-width: 992px) {\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-name,\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-name a,\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-name span {\n    font-size: 18px;\n    line-height: 26px;\n  }\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-content {\n    font-size: 18px;\n    line-height: 26px;\n  }\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-position,\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-position span {\n    font-size: 18px;\n    line-height: 26px;\n  }\n}\n@media screen and (max-width: 768px) {\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-name,\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-name a,\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-name span {\n    font-size: 16px;\n    line-height: 22px;\n  }\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-content {\n    font-size: 16px;\n    line-height: 24px;\n  }\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-position,\n  .testimonials-carousel-shortcode.testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a .testimonial-position span {\n    font-size: 16px;\n    line-height: 22px;\n  }\n}<\/style><\/p><div class=\"owl-carousel testimonials-carousel-shortcode dt-testimonials-shortcode dt-owl-carousel-call testimonials-carousel-shortcode-id-4753c00bc4ab005101bd7ae3adc0a49a content-align-left layout-3 content-bg-on bullets-fill-in arrows-bg-off disable-arrows-hover-bg arrows-hover-bg-off  vc_custom_1759332574823 \" data-scroll-mode=\"1\" data-col-num=\"2\" data-wide-col-num=\"2\" data-laptop-col=\"2\" data-h-tablet-columns-num=\"1\" data-v-tablet-columns-num=\"1\" data-phone-columns-num=\"1\" data-auto-height=\"false\" data-col-gap=\"100\" data-stage-padding=\"100\" data-speed=\"600\" data-autoplay=\"false\" data-autoplay_speed=\"6000\" data-arrows=\"true\" data-bullet=\"true\" data-next-icon=\"icon-ar-018-r\" data-prev-icon=\"icon-ar-018-l\"><div class=\"testimonial-item\"><div class=\"testimonial-author\"><div class=\"testimonial-avatar\"><span class=\"testimonial-thumb layzr-bg\"><img decoding=\"async\" class=\"preload-me owl-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%20250%20102'%2F%3E\" data-src=\"https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/10\/Logo_Kommunalkredit-e1602159060849.png\" data-srcset=\"https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/10\/Logo_Kommunalkredit-e1602159060849.png 250w\" loading=\"eager\" style=\"--ratio: 250 \/ 102\" sizes=\"(max-width: 250px) 100vw, 250px\" width=\"250\" height=\"102\" alt=\"Logo Kommunalkredit\"><\/span><\/div><div class=\"testimonial-vcard\"><div class=\"testimonial-name\"><span class=\"text-primary\">Roman H&ouml;ller<\/span><br><\/div><div class=\"testimonial-position\"><span class=\"text-secondary color-secondary\">Team Lead IT Services &amp; Operations<br>\r\nKommunalkredit Austria AG<\/span><\/div><\/div><\/div><div class=\"testimonial-content\"><p>&ldquo;With amendos, the planning and transition of our IT outsourcing was highly professional and fully in line with our needs. amendos is definitely an expert in ITSM and IT outsourcing.&rdquo;<\/p>\n<\/div><\/div><div class=\"testimonial-item\"><div class=\"testimonial-author\"><div class=\"testimonial-avatar\"><span class=\"testimonial-thumb layzr-bg\"><img decoding=\"async\" class=\"preload-me owl-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%20250%20198'%2F%3E\" data-src=\"https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/10\/Logo_Wedel-250x198.jpg\" data-srcset=\"https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/10\/Logo_Wedel-250x198.jpg 250w, https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/10\/Logo_Wedel-500x396.jpg 500w\" loading=\"eager\" style=\"--ratio: 250 \/ 198\" sizes=\"(max-width: 250px) 100vw, 250px\" width=\"250\" height=\"198\" alt=\"Stadt Wedel\"><\/span><\/div><div class=\"testimonial-vcard\"><div class=\"testimonial-name\"><span class=\"text-primary\">Burkhard Springer<\/span><br><\/div><div class=\"testimonial-position\"><span class=\"text-secondary color-secondary\">Head of Special Service Department\r\nEducation, Culture and Sports \r\nCity of Wedel<\/span><\/div><\/div><\/div><div class=\"testimonial-content\"><p>&ldquo;Due to the structured approach of amendos gmbh in our outsourcing project, many stumbling blocks could be eliminated in advance. At crucial points, such as the drafting of the contract, we benefited from the rich experience of amendos consultants from other outsourcing projects.&rdquo;<\/p>\n<\/div><\/div><div class=\"testimonial-item\"><div class=\"testimonial-author\"><div class=\"testimonial-avatar\"><span class=\"testimonial-thumb layzr-bg\"><img decoding=\"async\" class=\"preload-me owl-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%2082%2080'%2F%3E\" data-src=\"https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/03\/fuw_logo-e1593611905817.png\" data-srcset=\"https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/03\/fuw_logo-e1593611905817.png 82w\" loading=\"eager\" style=\"--ratio: 82 \/ 80\" sizes=\"(max-width: 82px) 100vw, 82px\" width=\"82\" height=\"80\" alt=\"\"><\/span><\/div><div class=\"testimonial-vcard\"><div class=\"testimonial-name\"><span class=\"text-primary\">Rainer Kruse<\/span><br><\/div><div class=\"testimonial-position\"><span class=\"text-secondary color-secondary\">IT-Manager<br>\r\nf &amp; w f&ouml;rdern und wohnen A&ouml;R<\/span><\/div><\/div><\/div><div class=\"testimonial-content\"><p>&ldquo;Due to the structured approach of amendos gmbh in our outsourcing project, many stumbling blocks could be eliminated in advance. At crucial points, such as the drafting of the contract, we benefited from the rich experience of amendos consultants from other outsourcing projects.&rdquo;<\/p>\n<\/div><\/div><div class=\"testimonial-item\"><div class=\"testimonial-author\"><div class=\"testimonial-avatar\"><span class=\"testimonial-thumb layzr-bg\"><img decoding=\"async\" class=\"preload-me owl-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%20250%2056'%2F%3E\" data-src=\"https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/03\/BRITA-logo-e1593612225271-250x56.png\" data-srcset=\"https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/03\/BRITA-logo-e1593612225271-250x56.png 250w, https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/03\/BRITA-logo-e1593612225271-267x60.png 267w\" loading=\"eager\" style=\"--ratio: 250 \/ 56\" sizes=\"(max-width: 250px) 100vw, 250px\" width=\"250\" height=\"56\" alt=\"\"><\/span><\/div><div class=\"testimonial-vcard\"><div class=\"testimonial-name\"><span class=\"text-primary\">Dr. Frank Nittka<\/span><br><\/div><div class=\"testimonial-position\"><span class=\"text-secondary color-secondary\">Director Group IT<br>\r\nBRITA GmbH<\/span><\/div><\/div><\/div><div class=\"testimonial-content\"><p>&ldquo;amendos gmbh helped us with their efficient methodology and a lot of experience to create an IT service catalog tailored to our environment. This and the competent consulting, created the foundation for a new service orientation.&rdquo;<\/p>\n<\/div><\/div><div class=\"testimonial-item\"><div class=\"testimonial-author\"><div class=\"testimonial-avatar\"><span class=\"testimonial-thumb layzr-bg\"><img decoding=\"async\" class=\"preload-me owl-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%20250%2048'%2F%3E\" data-src=\"https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/03\/kuehne-und-nagel-250x48.png\" data-srcset=\"https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/03\/kuehne-und-nagel-250x48.png 250w, https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/03\/kuehne-und-nagel.png 416w\" loading=\"eager\" style=\"--ratio: 250 \/ 48\" sizes=\"(max-width: 250px) 100vw, 250px\" width=\"250\" height=\"48\" alt=\"\"><\/span><\/div><div class=\"testimonial-vcard\"><div class=\"testimonial-name\"><span class=\"text-primary\">Matthias Meyer-Koster<\/span><br><\/div><div class=\"testimonial-position\"><span class=\"text-secondary color-secondary\">IT-Manager<br>\r\nK&uuml;hne + Nagel (AG &amp; Co.) KG<\/span><\/div><\/div><\/div><div class=\"testimonial-content\"><p>&ldquo;amendos gmbh took over the project management of an international technical migration project. Starting with the creation of the project order and business case, to the project management and in the end project conclusion and lessons learned, the amendos consultants have always convinced through competence, resilience and quality and ensured the achievement of the project goals.&rdquo;<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row]\n<\/div><style type=\"text\/css\" data-type=\"rcb-_wpb_shortcodes_custom_css-17189\">.vc_custom_1759332271399{margin-right: 0px !important;margin-bottom: 40px !important;margin-left: 0px !important;padding-top: 60px !important;padding-right: 0px !important;padding-bottom: 60px !important;padding-left: 0px !important;}.vc_custom_1593604763608{margin-right: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}.vc_custom_1629966262136{margin-bottom: 35px !important;}.vc_custom_1586439154005{margin-bottom: 40px !important;}.vc_custom_1759332574823{margin-bottom: 50px !important;}<\/style>[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>IT SERVICE MANAGEMENT &amp; OUTSOURCING DESIGNCREATING THE RIGHT FRAMEWORK We support you in creating the essential framework conditions to be able to work successfully with external service providers. In short we help you to establish the right service management &amp; outsourcing design: We work with you to raise the critical aspects of your IT service&hellip;<\/p>\n","protected":false},"author":1,"featured_media":3087,"parent":7490,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7833","page","type-page","status-publish","has-post-thumbnail","hentry","description-off"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service Management &amp; Outsourcing Design - amendos gmbh<\/title>\n<meta name=\"description\" content=\"We support you in creating the appropriate service management &amp; outsourcing design to manage IT service providers successfully.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.amendos.de\/en\/consulting-it-outsourcing-it-vendor-management-cloud-sourcing\/it-vendor-management\/service-management-and-outsourcing-design\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Creating the right framework\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.amendos.de\/en\/consulting-it-outsourcing-it-vendor-management-cloud-sourcing\/it-vendor-management\/service-management-and-outsourcing-design\/\" \/>\n<meta property=\"og:site_name\" content=\"amendos gmbh\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-10T14:51:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.amendos.de\/wp-content\/uploads\/2020\/09\/blog_super_platzhalter_762.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"762\" \/>\n\t<meta property=\"og:image:height\" content=\"358\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.amendos.de\\\/en\\\/consulting-it-outsourcing-it-vendor-management-cloud-sourcing\\\/it-vendor-management\\\/service-management-and-outsourcing-design\\\/\",\"url\":\"https:\\\/\\\/www.amendos.de\\\/en\\\/consulting-it-outsourcing-it-vendor-management-cloud-sourcing\\\/it-vendor-management\\\/service-management-and-outsourcing-design\\\/\",\"name\":\"Service Management & Outsourcing Design - 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