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IT SERVICE MANAGEMENT & OUTSOURCING DESIGN

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CREATING THE RIGHT FRAMEWORK

We support you in creating the essential framework conditions to be able to work successfully with external service providers. In short we help you to establish the right service management & outsourcing design:

We work with you to raise the critical aspects of your IT service management to the level of maturity required for outsourcing.

In addition, we ensure that you successfully implement your IT outsourcing, also with regard to IT vendor management during the operational phase.

Benefit from our practical knowledge in developing service management and outsourcing designs. Together with you, we not only develop suitable concepts, but also support you in successfully implementing them.

IT SERVICE MANAGEMENT

We ensure that all your IT services are sufficiently specified and that they fit together. We support you in the following areas:

  • conception of the IT service portfolio management
  • design of a service catalog
  • specification of individual IT services and their service levels
  • design of the administration of all services in the service catalog and the access of all relevant user groups to catalog contents

In addition, we ensure that the processes in your IT service management are set up appropriately, in which external service providers will also participate in the future. We support you with the following services:

  • analysis of existing processes and their design
  • analysis of weak points and development of optimization approaches
  • redesign or new conception of processes incl. consistent documentation
  • design of the process quality determination on basis of key performance indicators (incl. reporting)
  • planning and managing the implementation of processes

IT Outsourcing

In outsourcing projects, we help you to purchase the required services with the right quality, to specify all essential aspects in contracts, to select the right service provider and to obtain attractively priced services.

We support you in all phases of the outsourcing life cycle:

  • development and review of your sourcing strategy, derivation of individual outsourcing measures
  • development of the concept for an outsourcing measure (service specification, pricing model, process interfaces, tool deployment, governance approach, service provider control, etc.) including business case development
  • selection and evaluation of cloud services
  • preparation of tender documents, request for proposals
  • bid evaluation, negotiation with bidders, contract drafting until award of contract
  • For German clients of the public sector:
    ensuring that the tendering process complies with German public procurement law
Do you have any questions?

Looking to strategically integrate external IT services or cloud solutions?
Whether it's IT outsourcing, IT vendor management, or cloud sourcing – we work with you to develop tailored solutions for efficient and flexible IT operations.
Get in touch with us: We offer customized consulting services for your business and would be happy to provide you with a proposal.

+49 40.248 276 00

beratung@amendos.de

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References

Logo Kommunalkredit
Roman Höller
Team Lead IT Services & Operations
Kommunalkredit Austria AG

“With amendos, the planning and transition of our IT outsourcing was highly professional and fully in line with our needs. amendos is definitely an expert in ITSM and IT outsourcing.”

Stadt Wedel
Burkhard Springer
Head of Special Service Department Education, Culture and Sports City of Wedel

“Due to the structured approach of amendos gmbh in our outsourcing project, many stumbling blocks could be eliminated in advance. At crucial points, such as the drafting of the contract, we benefited from the rich experience of amendos consultants from other outsourcing projects.”

Rainer Kruse
IT-Manager
f & w fördern und wohnen AöR

“Due to the structured approach of amendos gmbh in our outsourcing project, many stumbling blocks could be eliminated in advance. At crucial points, such as the drafting of the contract, we benefited from the rich experience of amendos consultants from other outsourcing projects.”

Dr. Frank Nittka
Director Group IT
BRITA GmbH

“amendos gmbh helped us with their efficient methodology and a lot of experience to create an IT service catalog tailored to our environment. This and the competent consulting, created the foundation for a new service orientation.”

Matthias Meyer-Koster
IT-Manager
Kühne + Nagel (AG & Co.) KG

“amendos gmbh took over the project management of an international technical migration project. Starting with the creation of the project order and business case, to the project management and in the end project conclusion and lessons learned, the amendos consultants have always convinced through competence, resilience and quality and ensured the achievement of the project goals.”