MANAGE SERVICE PROVIDERS AND COOPERATE SUCCESSFULLY
We support you in establishing successful IT vendor management in regular operations: In addition to goal-oriented work in steering committees, this also includes rapid resolution of disruptions and conflicts. And the active development of constructive cooperation.
In addition to designing the necessary organizational framework, we help you to be more successful in direct communication with provider representatives, to ensure a good IT service together with the service provider and to improve it continuously.
We help you with the organizational design of the cooperation with provider representatives. This is the prerequisite to manage service providers effectively. For this purpose, we support you in the conception and establishment of:
- procedures for monitoring service provider performance and reporting
- the organization of meetings, escalation and approvals
- procedures for handling changes and project requests
- the management of finances, offers and invoices
- risk management and compliance management
You and your service providers each pursue their own goals when concluding a contract, and the essential goals are contradictory: You as the client want to receive as much service as possible for your money, while your service providers want to generate attractive margins with their services.
In order to minimize the resulting conflict potential and avoid permanent friction losses, we help you to establish an active relationship management with your providers. The goal here is to develop a cooperative relationship from which all parties benefit.
We support you with the following services:
- development and agreement of a common code of conduct based on shared values (e.g. trust, commitment)
- introduction of a culture of cooperation based on the Code of Conduct (internally and in cross-party teams)
- soft skill training for your employees in IT vendor management (especially with regard to communication, expectation management, conflict management)
- moderation of cross-party team development (client, service provider)
- mediation in conflict situations with service providers
We help you to establish a continuous development of your services and your IT vendor management. That is how we ensure that your service providers are well managed. For this purpose, we support you in the development and introduction of
- a continuous improvement process (optionally with agile approach),
- a jointly operated innovation management,
- a maturity analysis procedure to improve your IT vendor management (based on ISO 15504 / SPICE and our 9PROFITS framework).
Do you have any questions?
Looking to strategically integrate external IT services or cloud solutions?
Whether it's IT outsourcing, IT vendor management, or cloud sourcing – we work with you to develop tailored solutions for efficient and flexible IT operations.
Get in touch with us: We offer customized consulting services for your business and would be happy to provide you with a proposal.
+49 40.248 276 00
SINCE
0
CUSTOMERS
0
+
PROJECTS
0
+
References
Roman Höller
Team Lead IT Services & Operations
Kommunalkredit Austria AG
Kommunalkredit Austria AG
“With amendos, the planning and transition of our IT outsourcing was highly professional and fully in line with our needs. amendos is definitely an expert in ITSM and IT outsourcing.”
Burkhard Springer
Head of Special Service Department
Education, Culture and Sports
City of Wedel
“Due to the structured approach of amendos gmbh in our outsourcing project, many stumbling blocks could be eliminated in advance. At crucial points, such as the drafting of the contract, we benefited from the rich experience of amendos consultants from other outsourcing projects.”
Rainer Kruse
IT-Manager
f & w fördern und wohnen AöR
f & w fördern und wohnen AöR
“Due to the structured approach of amendos gmbh in our outsourcing project, many stumbling blocks could be eliminated in advance. At crucial points, such as the drafting of the contract, we benefited from the rich experience of amendos consultants from other outsourcing projects.”
Dr. Frank Nittka
Director Group IT
BRITA GmbH
BRITA GmbH
“amendos gmbh helped us with their efficient methodology and a lot of experience to create an IT service catalog tailored to our environment. This and the competent consulting, created the foundation for a new service orientation.”
Matthias Meyer-Koster
IT-Manager
Kühne + Nagel (AG & Co.) KG
Kühne + Nagel (AG & Co.) KG
“amendos gmbh took over the project management of an international technical migration project. Starting with the creation of the project order and business case, to the project management and in the end project conclusion and lessons learned, the amendos consultants have always convinced through competence, resilience and quality and ensured the achievement of the project goals.”