This article demonstrates, using a practical example, how automation and artificial intelligence (AI) can optimize provider management activities and reduce operational effort. Contracts form the foundation of relationships with external service providers—particularly in provider management. Manual handling of Service Level Agreements (SLAs) is a prime candidate for optimization: SLA management is time-consuming, error-prone, and often…
Migrating applications to the cloud is a strategic milestone for many companies—but it’s far more than a technical project. The success of implementing new cloud-based systems depends largely on how well users are engaged and prepared for the transition. Training plays a central role in this process, yet it faces unique challenges. This blog article…
Since its entry into force in May 2018, the General Data Protection Regulation (GDPR) has been considered the central framework for handling personal data within the European Union. Its aim is to strengthen citizens’ rights in the digital space and to obligate companies to practice transparent and responsible data protection. Despite its pioneering status, the…
More and more companies are turning to multi-cloud environments to make their IT infrastructure more flexible, cost-efficient, and resilient. Cloud services offer advantages such as scalability, lower operating costs, and high availability. However, using various cloud services across multiple providers also increases complexity—especially when it comes to data security. A key aspect of ensuring data…
On November 27, 2023, following the European Parliament, the European Council also adopted the EU Data Act. The aim of this act is to reduce legal, economic, and technical barriers to the data economy. Access to and transfer of automatically generated data arising from the use of a wide variety of networked products and related…
The Data Privacy Framework agreement has been in force since July 2023. Following Safe Harbor and the EU-US Privacy Shield, this is now the third attempt to establish a legally secure agreement for the transfer of personal data from the EU to the US. In the following article, we clarify the following questions in particular:…
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