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IT Service Contracts – 10 Key Aspects from a Provider Management Perspective

Purchasing, Governance, IT Vendor Management

In today’s business world, IT service contracts are the critical foundation for collaboration between outsourcing companies and their service providers. A well-crafted contract can make the difference between smooth cooperation and constant conflict. Based on our experience from various outsourcing projects, we want to highlight 10 important aspects that should be regulated in an IT…

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Digitalization and AI in IT Procurement – Creating Room to Maneuver

Purchasing, IT Technology, Process Management

In many companies, IT procurement is overwhelmed by day-to-day operational tasks. As a result, it often fails to carve out enough space for large, business-critical procurement projects. This article explores how digitalization can reduce the workload of operational procurement and how artificial intelligence (AI) can further contribute. We’ll present practical use cases where AI significantly…

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