Continual Improvement in SIAM Environments

Many companies use continual improvement (CI) to respond to ever changing requirements for services, products and processes and to be able to constantly offer their customers new benefits. All organizational units, including service provider management, are now facing these challenges, especially when they are aligned with Service Integration and Management (SIAM). In today’s blog post,…

Poster IT Provider Management

Poster “IT Provider Management”

Our poster “IT Provider Management” provides you with an overview of the necessary internal organization for provider management as well as the design of the provider interface and clearly summarizes all key points to be considered. It thus provides a good overview of key aspects that are explained in detail in our book “IT Provider…