Vendor management tools are used to manage the relationship between an organization and its IT service providers. They help organizations manage their providers and vendors, track their performance, and ensure that they are meeting the needs of the business. Yet there is no one-size-fits-all solution for requirements placed on the tools because the functional focus…
When companies intend to use cloud services, they must ensure compliance with all applicable internal and external regulations. This is particularly crucial for regulated sectors such as banking, insurance, and operators of critical infrastructure (KRITIS), where detailed requirements must be met through effective compliance management. In this blog post, we examine the key factors relevant…
IT outsourcing in the public sector is increasingly becoming a necessity: with limited internal IT staffing resources, the growing demands of digitalisation in public administrations and enterprises are often no longer feasible. But how can IT outsourcing succeed when public clients are bound by strict governance requirements and the constraints of procurement law? In the…
Companies today operate in a market environment that is more complex and competitive than ever before. The stable and predictable conditions of past decades are giving way to a digitalised future with new rules of engagement. In this context, businesses that rely on outsourced IT services face a key question: how can their existing internal…
You often hear the statement that service level agreements for cloud services (Cloud Service SLAs) are too “vague”. For example, it is claimed that the provision of the service and quality expected by the customer cannot be ensured due to unclear regulations. However, SLAs must be clearly defined and their degree of achievement must be…
If IT services are outsourced to service providers, these also have to be managed. The provider manager plays a central role in the organization of the outsourcing company. He is the central contact person for a service provider, monitors its performance and initiates any necessary service changes. After specifying the role and selecting the personnel,…
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