This article demonstrates, using a practical example, how automation and artificial intelligence (AI) can optimize provider management activities and reduce operational effort. Contracts form the foundation of relationships with external service providers—particularly in provider management. Manual handling of Service Level Agreements (SLAs) is a prime candidate for optimization: SLA management is time-consuming, error-prone, and often…
Description of tasks: A medium-sized service company has handed over the hardware service for its workplace PCs to an external service provider. It is now planning to outsource the entire workplace service. As part of this IT outsourcing project, an IT vendor management organization was set up so that the service provider could be appropriately…
Description of tasks: The IT organization of a company in the healthcare sector is planning to hand over the operation of its local data networks to an external provider. A tender process is to be used to select a service provider who will also take over the transition of the services. Our Services: In close…
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