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CONCEPT – SERVICE PROVIDER MANAGEMENT

Description of tasks: A medium-sized service company has handed over the hardware service for its workplace PCs to an external service provider. It is now planning to outsource the entire workplace service. As part of this IT outsourcing project, a service provider management organization was set up so that the provider could be appropriately monitored…

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SERVICE PROVIDER MANAGEMENT – MATURITY ANALYSIS

Description of tasks: A financial services company has outsourced some of its IT services to various providers. The service provider management was set up individually for each outsourcing project, i.e., there is no consistent handling within the company. Now, a comprehensive service provider management concept is to be created in order to increase the efficiency…

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OUTSOURCING OF IT SERVICES

Description of tasks: The IT organization of a company in the healthcare sector is planning to hand over the operation of its local data networks to an external provider. A tender process is to be used to select a provider who will also take over the transition of the services. Our Services: In close coordination…

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PUBLIC TENDER FOR IT SERVICES

Description of tasks: As part of a process optimization of the network service, our public customer plans to outsource partial services to an external service provider. A concept for the reorganization of the network service developed by amendos during the planning phase forms the basis of the tender. This concept specifies which tasks are to…

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CREATION OF AN IT SERVICE CATALOG

Description of tasks: The IT organization of a medium-sized industrial company has set itself the goal of aligning its IT services more closely with business requirements. For this purpose, the current services are to be mapped in an IT service catalog for the first time in order to be able to strategically control further development…

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PROCESS OPTIMIZATION – SERVICE REQUESTS

Description of tasks: The IT department of a chemical company wants to simplify the access to its services for its IT users. For this purpose, a central service portal has been set up where all service requests can be initiated. In a follow-up project, various service request processes will now be optimized in order to…

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