Many businesses in Germany are facing a growing shortage of skilled IT professionals. This trend is largely driven by demographic shifts in the German labour market, as the baby boomer generation approaches retirement. Increasing staffing gaps are compelling companies to reconsider how they manage this issue within the IT sector. We’re exploring potential solutions, focusing…
Companies that outsource IT services are increasingly focusing on establishing a vendor management organisation within their own operations. They have come to realise that simply selecting the right service provider is not enough to ensure high-quality IT services. Service providers do not operate “automatically”; they require a continuous interface with the client company and must…
IT outsourcing in the public sector is increasingly becoming a necessity: with limited internal IT staffing resources, the growing demands of digitalisation in public administrations and enterprises are often no longer feasible. But how can IT outsourcing succeed when public clients are bound by strict governance requirements and the constraints of procurement law? In the…
If IT services are outsourced to service providers, these also have to be managed. The provider manager plays a central role in the organization of the outsourcing company. He is the central contact person for a service provider, monitors its performance and initiates any necessary service changes. After specifying the role and selecting the personnel,…
When having done IT-Outsourcing – measuring success correctly is not easy. In most companies, the success of IT outsourcing is measured by the cost savings realized. It must be ensured that the scope and quality of the service also meet the customer’s requirements. After outsourcing, internal IT checks this based on SLA reports from the…
IT Service Manager versus Provider Manager: in many companies the terms Service Manager and Provider Manager are used for roles in the IT area. Since there is no accepted standard definition for these terms, the understanding of the roles they refer to in companies varies greatly. Sometimes they are used synonymously for one and the…