More and more companies are turning to multi-cloud environments to make their IT infrastructure more flexible, cost-efficient, and resilient. Cloud services offer advantages such as scalability, lower operating costs, and high availability. However, using various cloud services across multiple providers also increases complexity—especially when it comes to data security. A key aspect of ensuring data…
Companies that outsource IT services are increasingly focusing on establishing a vendor management organisation within their own operations. They have come to realise that simply selecting the right service provider is not enough to ensure high-quality IT services. Service providers do not operate “automatically”; they require a continuous interface with the client company and must…
In the following, we show how to set up business relationship management in IT vendor management based on the ISO 44001 approach in order to lead to better IT services for your own company. Cooperation with IT service providers offers companies many advantages in today’s world: Cost savings, professional handling of service operations, rapid introduction…
When companies outsource IT services, they often expect the external provider to provide the same service as it was previously provided by their own IT department. This so-called classic outsourcing forces the provider into a customer-specific corset. This limits the potential for optimization and cost savings. Standardized Managed Services offer an efficient and attractively priced…