Selecting IT Service Providers: Common Mistakes and How to Avoid Them The selection of IT service providers is a crucial step in any IT or outsourcing project. This process goes through several phases: after the tender documents are completed, suitable providers are identified and invited to submit proposals. Then, the received offers are negotiated, leading…
In today’s digital era, Artificial Intelligence (AI) plays an increasingly important role across all business areas of a company. For organizations that have outsourced IT services, AI support can offer significant advantages in provider management by automating processes, minimizing risks, and increasing efficiency. In this blog post, we explore key areas of IT provider management…
In today’s business world, IT service contracts are the critical foundation for collaboration between outsourcing companies and their service providers. A well-crafted contract can make the difference between smooth cooperation and constant conflict. Based on our experience from various outsourcing projects, we want to highlight 10 important aspects that should be regulated in an IT…
In many companies, IT procurement is overwhelmed by day-to-day operational tasks. As a result, it often fails to carve out enough space for large, business-critical procurement projects. This article explores how digitalization can reduce the workload of operational procurement and how artificial intelligence (AI) can further contribute. We’ll present practical use cases where AI significantly…
Background Applying the German Supply Chain Act to IT suppliers has been mandatory for large companies since January 2023. The law requires them to fulfil their due diligence obligations regarding human rights and sustainability across all suppliers—not just IT vendors. From January 2024, additional companies will be subject to this legislation. This article takes the…
Supplier evaluation in multi-provider environments: Does it really add value? In many companies that have outsourced IT services, supplier evaluation is often initially considered a low priority. After outsourcing, the initial focus is on establishing effective provider management. Companies generally do not revisit the issue because they do not expect it to be of great…