Selecting IT Service Providers: Common Mistakes and How to Avoid Them The selection of IT service providers is a crucial step in any IT or outsourcing project. This process goes through several phases: after the tender documents are completed, suitable providers are identified and invited to submit proposals. Then, the received offers are negotiated, leading…
Constructive Communication in Managing Service Providers – When to Communicate in Writing and When to Speak in Person? Let’s take a closer look at constructive communication in service provider management – when is written communication appropriate, and when is it better to talk in person? Friday afternoon, just before the end of the workday in…
In today’s digital era, Artificial Intelligence (AI) plays an increasingly important role across all business areas of a company. For organizations that have outsourced IT services, AI support can offer significant advantages in provider management by automating processes, minimizing risks, and increasing efficiency. In this blog post, we explore key areas of IT provider management…
In today’s business world, IT service contracts are the critical foundation for collaboration between outsourcing companies and their service providers. A well-crafted contract can make the difference between smooth cooperation and constant conflict. Based on our experience from various outsourcing projects, we want to highlight 10 important aspects that should be regulated in an IT…
Supplier evaluation in multi-provider environments: Does it really add value? In many companies that have outsourced IT services, supplier evaluation is often initially considered a low priority. After outsourcing, the initial focus is on establishing effective provider management. Companies generally do not revisit the issue because they do not expect it to be of great…
Many businesses in Germany are facing a growing shortage of skilled IT professionals. This trend is largely driven by demographic shifts in the German labour market, as the baby boomer generation approaches retirement. Increasing staffing gaps are compelling companies to reconsider how they manage this issue within the IT sector. We’re exploring potential solutions, focusing…