Selecting IT Service Providers: Common Mistakes and How to Avoid Them The selection of IT service providers is a crucial step in any IT or outsourcing project. This process goes through several phases: after the tender documents are completed, suitable providers are identified and invited to submit proposals. Then, the received offers are negotiated, leading…
Constructive Communication in Managing Service Providers – When to Communicate in Writing and When to Speak in Person? Let’s take a closer look at constructive communication in service provider management – when is written communication appropriate, and when is it better to talk in person? Friday afternoon, just before the end of the workday in…
In today’s digital era, Artificial Intelligence (AI) plays an increasingly important role across all business areas of a company. For organizations that have outsourced IT services, AI support can offer significant advantages in provider management by automating processes, minimizing risks, and increasing efficiency. In this blog post, we explore key areas of IT provider management…
In today’s business world, IT service contracts are the critical foundation for collaboration between outsourcing companies and their service providers. A well-crafted contract can make the difference between smooth cooperation and constant conflict. Based on our experience from various outsourcing projects, we want to highlight 10 important aspects that should be regulated in an IT…
Risk management in IT vendor management is essential to minimize risks during and after the outsourcing of IT services, ensuring smooth service operations. In today’s digital world, businesses are increasingly dependent on IT services, making the efficiency and quality of these services critical to their success. In the following, we show how to effectively handle…
Vendor management tools are used to manage the relationship between an organization and its IT service providers. They help organizations manage their providers and vendors, track their performance, and ensure that they are meeting the needs of the business. Yet there is no one-size-fits-all solution for requirements placed on the tools because the functional focus…