When being involved in a transition – successful acceptance tests cannot be taken for granted. Clients know the situation: IT services were outsourced to an IT service provider. However, the acceptance of the IT services in the transition phase is not running smoothly. Typical weaknesses are lack of documentation, insufficient personnel resources, missing measuring equipment.…
IT Service Manager versus Provider Manager: in many companies the terms Service Manager and Provider Manager are used for roles in the IT area. Since there is no accepted standard definition for these terms, the understanding of the roles they refer to in companies varies greatly. Sometimes they are used synonymously for one and the…
When companies outsource IT services, they often expect the external provider to provide the same service as it was previously provided by their own IT department. This so-called classic outsourcing forces the provider into a customer-specific corset. This limits the potential for optimization and cost savings. Standardized Managed Services offer an efficient and attractively priced…
Introduction Successful implementation of an IT Outsourcing project requires careful planning and execution. Our “Poster – IT Outsourcing” gives you an overview of the various phases and associated activities of such a project. Key phases are the strategic specifications, the actual outsourcing project and regular operations phase. Objectives and Approach The decision of a company…
Our “Poster – IT Provider Management” provides you with an overview of the necessary internal organization for provider management as well as the design of the provider interface and clearly summarizes all key points to be considered. It thus provides a good overview of key aspects that are explained in detail in our book “IT…
Loggen Sie sich jetzt ein, um diesen Inhalt lesen zu können.
Registrieren Sie sich jetzt, um diesen Inhalt lesen zu können.