In today’s digital era, Artificial Intelligence (AI) plays an increasingly important role across all business areas of a company. For organizations that have outsourced IT services, AI support can offer significant advantages in provider management by automating processes, minimizing risks, and increasing efficiency. In this blog post, we explore key areas of IT provider management…
In many companies, IT procurement is overwhelmed by day-to-day operational tasks. As a result, it often fails to carve out enough space for large, business-critical procurement projects. This article explores how digitalization can reduce the workload of operational procurement and how artificial intelligence (AI) can further contribute. We’ll present practical use cases where AI significantly…
Many companies use continual improvement (CI) to respond to ever changing requirements for services, products and processes and to be able to constantly offer their customers new benefits. All organizational units, including service provider management, are now facing these challenges, especially when they are aligned with Service Integration and Management (SIAM). In today’s blog post,…