Continual Improvement in SIAM Environments
Many companies use continual improvement (CI) to respond to ever changing requirements for services, products and processes and to be…
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Recent Publications
Outsourcing: How to make the acceptance of transition results successful
Clients know the situation: IT services were outsourced to an external provider. However, the acceptance of the IT services in…
IT Service Manager versus Provider Manager – what is the difference?
In many companies the terms Service and provider manager are used for roles in the IT area. Since there is…
Managed Services versus Classic IT Outsourcing
When companies outsource IT services, they often expect the external provider to provide the same service as it was previously…
Poster “IT Outsourcing”
Successful implementation of an IT Outsourcing project requires careful planning and execution. Our “IT Outsourcing” poster gives you an overview…
Poster “IT Provider Management”
Our poster “IT Provider Management” provides you with an overview of the necessary internal organization for provider management as well…