Risk Management in IT Vendor Management
Risk management in IT vendor management is essential to minimize risks during and after the outsourcing of IT services, ensuring…
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Recent Publications
Vendor Management Tools – a Comparison
Vendor management tools are used to manage the relationship between an organization and its IT service providers. They help organizations…
Cloud Service SLAs – Better than their Reputation?
You often hear the statement that service level agreements for cloud services (Cloud Service SLAs) are too “vague”. For example,…
Train Provider Managers – But How?
If IT services are outsourced to service providers, these also have to be managed. The provider manager plays a central…
IT-Outsourcing – Measuring success correctly
When having done IT-Outsourcing – measuring success correctly is not easy. In most companies, the success of IT outsourcing is…
Business Relationship Management in IT Vendor Management
In the following, we show how to set up business relationship management in IT vendor management based on the ISO…
Continual Improvement in SIAM Environments
Many companies use continual improvement (CI) to respond to ever changing requirements for services, products and processes and to be…
Transition – Successful Acceptance Tests
When being involved in a transition – successful acceptance tests cannot be taken for granted. Clients know the situation: IT…
IT Service Manager versus Provider Manager – what is the difference?
IT Service Manager versus Provider Manager: in many companies the terms Service Manager and Provider Manager are used for roles…
Managed Services versus Classic IT Outsourcing
When companies outsource IT services, they often expect the external provider to provide the same service as it was previously…