Continual_Improvement_in_SIAM

Continual Improvement in SIAM Environments

Many companies use continual improvement (CI) to respond to ever changing requirements for services, products and processes and to be able to constantly offer their customers new benefits. All organizational units, including service provider management, are now facing these challenges, especially when they are aligned with Service Integration and Management (SIAM). In today’s blog post,…

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Outsourcing: How to make the acceptance of transition results successful

Outsourcing: How to make the acceptance of transition results successful

Clients know the situation: IT services were outsourced to an external provider. However, the acceptance of the IT services in the transition phase is not running smoothly. Typical weaknesses are lack of documentation, insufficient personnel resources, missing measuring equipment and, in particular, services that have not been sufficiently tested by the provider in advance. Weaknesses…

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