This article demonstrates, using a practical example, how automation and artificial intelligence (AI) can optimize provider management activities and reduce operational effort. Contracts form the foundation of relationships with external service providers—particularly in provider management. Manual handling of Service Level Agreements (SLAs) is a prime candidate for optimization: SLA management is time-consuming, error-prone, and often…
Migrating applications to the cloud is a strategic milestone for many companies—but it’s far more than a technical project. The success of implementing new cloud-based systems depends largely on how well users are engaged and prepared for the transition. Training plays a central role in this process, yet it faces unique challenges. This blog article…
Since its entry into force in May 2018, the General Data Protection Regulation (GDPR) has been considered the central framework for handling personal data within the European Union. Its aim is to strengthen citizens’ rights in the digital space and to obligate companies to practice transparent and responsible data protection. Despite its pioneering status, the…
Selecting IT Service Providers: Common Mistakes and How to Avoid Them The selection of IT service providers is a crucial step in any IT or outsourcing project. This process goes through several phases: after the tender documents are completed, suitable providers are identified and invited to submit proposals. Then, the received offers are negotiated, leading…
Constructive Communication in Managing Service Providers – When to Communicate in Writing and When to Speak in Person? Let’s take a closer look at constructive communication in service provider management – when is written communication appropriate, and when is it better to talk in person? Friday afternoon, just before the end of the workday in…
More and more companies are turning to multi-cloud environments to make their IT infrastructure more flexible, cost-efficient, and resilient. Cloud services offer advantages such as scalability, lower operating costs, and high availability. However, using various cloud services across multiple providers also increases complexity—especially when it comes to data security. A key aspect of ensuring data…
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