Many companies use continual improvement (CI) to respond to ever changing requirements for services, products and processes and to be able to constantly offer their customers new benefits. All organizational units, including service provider management, are now facing these challenges, especially when they are aligned with Service Integration and Management (SIAM). In today’s blog post,…
Clients know the situation: IT services were outsourced to an external provider. However, the acceptance of the IT services in the transition phase is not running smoothly. Typical weaknesses are lack of documentation, insufficient personnel resources, missing measuring equipment and, in particular, services that have not been sufficiently tested by the provider in advance. Weaknesses…
In many companies the terms Service and provider manager are used for roles in the IT area. Since there is no accepted standard definition for these terms, the understanding of the roles they refer to in companies varies greatly. Sometimes they are used synonymously for one and the same position in IT. Corresponding job titles…
When companies outsource IT services, they often expect the external provider to provide the same service as it was previously provided by their own IT department. This so-called classic outsourcing forces the provider into a customer-specific corset that limits the potential for optimization and cost savings. Standardized Managed Services offer an efficient and attractively priced…