Background Applying the German Supply Chain Act to IT suppliers has been mandatory for large companies since January 2023. The law requires them to fulfil their due diligence obligations regarding human rights and sustainability across all suppliers—not just IT vendors. From January 2024, additional companies will be subject to this legislation. This article takes the…
When it comes to outsourcing IT services—particularly commodity services such as data centre operations or workplace management—there is a wealth of experience. As a result, it has become common practice to delegate parts of IT operations to external service providers. However, many organisations remain hesitant about outsourcing IT security services due to the perceived high…
Many companies use continual improvement (CI) to respond to ever changing requirements for services, products and processes and to be able to constantly offer their customers new benefits. All organizational units, including service provider management, are now facing these challenges, especially when they are aligned with Service Integration and Management (SIAM). In today’s blog post,…