When it comes to outsourcing IT services—particularly commodity services such as data centre operations or workplace management—there is a wealth of experience. As a result, it has become common practice to delegate parts of IT operations to external service providers. However, many organisations remain hesitant about outsourcing IT security services due to the perceived high…
Risk management in IT vendor management is essential to minimize risks during and after the outsourcing of IT services, ensuring smooth service operations. In today’s digital world, businesses are increasingly dependent on IT services, making the efficiency and quality of these services critical to their success. In the following, we show how to effectively handle…
Companies that outsource IT services are increasingly focusing on establishing a vendor management organisation within their own operations. They have come to realise that simply selecting the right service provider is not enough to ensure high-quality IT services. Service providers do not operate “automatically”; they require a continuous interface with the client company and must…
Vendor management tools are used to manage the relationship between an organization and its IT service providers. They help organizations manage their providers and vendors, track their performance, and ensure that they are meeting the needs of the business. Yet there is no one-size-fits-all solution for requirements placed on the tools because the functional focus…
When companies intend to use cloud services, they must ensure compliance with all applicable internal and external regulations. This is particularly crucial for regulated sectors such as banking, insurance, and operators of critical infrastructure (KRITIS), where detailed requirements must be met through effective compliance management. In this blog post, we examine the key factors relevant…
IT outsourcing in the public sector is increasingly becoming a necessity: with limited internal IT staffing resources, the growing demands of digitalisation in public administrations and enterprises are often no longer feasible. But how can IT outsourcing succeed when public clients are bound by strict governance requirements and the constraints of procurement law? In the…